[Legal Center](https://www.klex.bot/legal) # Klex Cloud service and billing conditions Effective 2026-11-04 Business-only service conditions, prepaid usage and inactive-resource retention These conditions form part of the [Klex Cloud Terms of Service](https://www.klex.bot/legal/terms/2026-11-04). The applicable service description and transaction disclosures identify the resource, price, metering, limits and retention conditions you authorize. Updating a page does not change existing commitments or authorize a new charge. Changes follow the Terms and applicable law. ## 1. Service descriptions and purchases Purchase and activation information identifies the applicable currency, taxes, minimum purchase, usage rates, metering units, execution and any separately chargeable storage, resource limits, duration and termination conditions. It also identifies material dependencies and applicable technical requirements. Where total usage charges cannot be calculated in advance, the disclosed calculation method applies. Purchases, usage charges, prepaid balance and automatic top-up authorizations belong to the corresponding organization under its Cloud agreement. A User's access to multiple organizations does not combine their balances or billing obligations. The current funding minimum is USD 10 and the balance is recorded in USD. These are current purchase conditions, not a promise that future purchases will always use the same minimum or currency. A change does not revalue an existing balance or alter completed usage. Applicable taxes and the payment obligation are disclosed before the relevant purchase or authorization. Unless a purchased offering expressly includes model access or another third-party service, you supply the necessary access and pay that provider directly. A Cloud balance does not pay independently contracted third-party charges. Any Cloud-supplied model or third-party offering must identify its scope and price before you authorize it. ## 2. Automatic top-up authorization Automatic top-up is optional. Its authorization identifies the payment method, balance threshold, purchase amount and maximum number of automatic payment attempts per UTC calendar month. Saving a payment method alone does not authorize top-ups. You may revoke future top-ups through the available billing controls or by contacting support. Revocation does not reverse a payment already submitted, stop resources or terminate the organization's agreement. Under the current attempt limit, each new automatic payment attempt counts, including pending, failed, cancelled and action-required payments. You may reach the limit without receiving credits. Continuing the same pending payment does not count again or authorize duplicate charging. This is an attempt limit, not a spending cap or a limit on resource usage or manual purchases. A change to what you authorize requires a valid revised authorization; a documentation update alone is insufficient. ## 3. Balance, promotional credits and remedies Purchased balance is prepaid value for the services you authorize. Purchased credits do not expire under these conditions. Rights attached to earlier purchases remain unaffected. Any expiry condition for future purchases must be lawful and clearly agreed before purchase; these conditions do not impose one. Promotional credits have no cash-redemption value and may have expiry or revocation conditions disclosed when granted. Those conditions do not retroactively charge for covered usage or diminish purchased value. The current consumption order is promotional credits, remedy credits, then purchased or restored purchased balance. Replenishment does not itself authorize additional resources. Credits restoring purchased balance or satisfying a remedy retain the rights attached to the underlying entitlement. Promotional-credit rules do not reduce those rights. We do not substitute credits for an owed cash repayment without lawful agreement. Settlement of unused purchased value on termination follows the Terms. ## 4. Stopping, resuming and retention Insufficient balance or a payment restriction may prevent paid execution. Replenishing balance or resolving a review does not guarantee immediate resumption. Follow the resource controls and status information; the current service requires an authorized User to resume stopped resources. We do not impose new paid activity merely because funds become available. Stopping execution, ending a resource commitment, deleting a resource and terminating the organization's agreement are distinct. We may delete retained resource data because of an exhausted balance only after the corresponding service balance has remained without available credits for at least 30 consecutive days. Deletion after that point is discretionary, not an automatic schedule or a promise of continued retention. A longer agreed retention period remains binding. This minimum does not prevent a deletion you request or processing required by law, and it does not guarantee that a resource remains executable. Other deletion grounds remain subject to the Terms and law. Charges for retained storage require an agreed basis and prior disclosure. Any additional service-specific retention conditions must identify the applicable periods, charges and deletion consequences before authorization. These conditions introduce no storage fee and do not promise indefinite or free inactive storage. Retention and deletion remain subject to existing contractual rights, the applicable DPA, the [Data Act Switching Addendum](https://www.klex.bot/legal/data-act-switching/2026-11-04), and applicable law. Contact [support@klex.bot](mailto:support@klex.bot) for data return, export or switching assistance to the extent required by applicable law or a binding data-processing agreement. This does not create a separate voluntary export service or entitlement outside those duties. A depleted balance, suspension or account deletion must not defeat mandatory return or retrieval rights. ## Footer links - [Klex home](https://www.klex.bot/) - [stagewise](https://company.stagewise.io/) - [Klex Cloud status](https://status.klex.bot/) - [Docs](https://docs.klex.bot/) - [GitHub](https://github.com/stagewise-io/klex) - [Careers](https://company.stagewise.io/careers) - [Press](https://www.klex.bot/press) - [Privacy Policy](https://www.klex.bot/legal/privacy) - [Terms of Service](https://www.klex.bot/legal/terms) - [Legal Center](https://www.klex.bot/legal) - [Support](mailto:support@klex.bot) - [X](https://x.com/klexbot) - [LinkedIn](https://linkedin.com/company/stagewise-io)