---
title: Klex Cloud acceptable use policy
changeSummary: Safeguarded high-impact automation and prohibited safety-critical physical control
---

This policy forms part of the [Klex Cloud Terms of Service](/legal/terms/2026-11-04). Capitalized terms have the meanings given in the Terms. This policy covers every User's access and activity, all Bots and Klex Machines, and interactions with connected services through Cloud under the corresponding organization's agreement. Changes to this policy are governed by the amendment provisions of the Terms.

## 1. Prohibited conduct

Do not use Cloud for unlawful access, credential theft, malware, fraud, exploitation of people including human trafficking, forced labor or sexual exploitation, unlawful harassment, unlawful disclosure of information, infringement of others' rights, or other unlawful activities. Do not bypass access or resource protections, interfere with other customers, or disrupt Cloud or someone else's systems. Security research must remain within lawful authorization and the agreed service scope.

Ordinary professional use and business automation are permitted. High-impact operations require safeguards appropriate to their risks, including human oversight, independent verification and access restrictions under section 5 of the Terms. These operations include significant financial transactions or commitments, irreversible changes to business-critical infrastructure or data, decisions affecting legal rights, employment, credit or medical treatment, and operations with substantial privacy or security consequences. Do not use a Bot as the sole decision-maker, operator or safeguard for such operations or rely solely on Cloud's approval controls. Apply independent restrictions in connected systems where needed. Safeguards do not authorize conduct otherwise prohibited by this policy or law.

Do not use Cloud to control safety-critical physical systems or operations where a Bot's error or failure could endanger life or cause physical injury. Human approval does not remove this prohibition. Administrative assistance and research that do not control those systems remain permitted.

Do not use Klex Machines for cryptocurrency mining, persistent high-load workloads unrelated to the contracted Bot and computer-use purpose, or workloads distributed to evade resource limits. Authorized development, testing and temporary resource-intensive work remain permitted within the disclosed limits.

Use only content, credentials and external accounts you are authorized to use. Comply with applicable export-control and sanctions laws. Do not use Cloud to circumvent a legal restriction on access or supply.

## 2. Enforcement and reports

We may investigate suspected violations and take proportionate measures under the Terms' restriction and termination provisions. Depending on the circumstances, those measures may affect particular content, connections, resources or account access. Access to Customer Content for investigation remains subject to the Terms, confidentiality duties, the applicable DPA and law. This policy does not authorize unrelated monitoring or reuse.

We may act immediately where necessary to address an urgent security threat, ongoing abuse or a legal requirement. Otherwise, notice and an opportunity to remedy apply where required by law or the agreement. Required reasons, review rights and data-retrieval safeguards remain applicable.

Report suspected unlawful content or misuse to [support@klex.bot](mailto:support@klex.bot). Identify the relevant content or resource, explain the concern and provide information reasonably needed to assess it. We may request clarification without imposing requirements that unlawfully obstruct a report. We assess qualifying reports and communicate our decisions, reasons and available review options as required by applicable law.